Services

End-to-end advisory across your entire IT stack.

Whether you need a one-off sourcing event, a full environment audit, or a fractional CIO on speed-dial, WingSpan covers the full surface area of the modern mid-market IT organization.

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01 — Telecom & Network

Rebuild your carrier footprint around what the business actually needs.

We audit every circuit, PBX, SD-WAN, and wireless contract across your locations — then source, negotiate, and migrate. Typical engagements return 15–30% in annual savings while improving performance.

What you get

  • Full inventory reconciliation (circuits, TNs, services, CSRs)
  • Benchmark pricing vs. our mid-market rate database
  • SD-WAN and SASE architecture review
  • RFP design, bidding, and vendor negotiation
  • Migration management with zero-disruption cutovers
02 — Cloud & Managed Services

Cloud economics that hold up to CFO scrutiny.

From public cloud (AWS, Azure, GCP) to MSP selection and co-management, we align your cloud strategy to the workloads that actually live there — and to the bill at the end of the month.

What you get

  • Cloud cost optimization & FinOps foundation
  • Reserved instance and savings plan modeling
  • MSP/co-managed sourcing and performance reviews
  • Landing zone and governance design
  • Migration readiness and dependency mapping
03 — Phone Systems (UCaaS)

Modernize voice without the usual six-month headache.

We help you pick between Teams Phone, Zoom Phone, RingCentral, 8×8, Webex, Dialpad, and the rest — based on how your people actually work, not the demo polish.

What you get

  • Platform selection tailored to your footprint & apps
  • Number porting strategy and compliance oversight
  • Call-flow & IVR design
  • E911 and regulatory configuration
  • Contract negotiation vs. benchmark pricing
04 — Contact Center (CCaaS)

Customer experience infrastructure that scales with the business.

From omnichannel routing to AI copilots and workforce management, we help CX and IT leaders deploy contact center platforms that improve CSAT, AHT, and agent retention — in that order.

What you get

  • Platform selection (NICE, Genesys, Five9, Talkdesk, Amazon Connect, etc.)
  • AI & automation roadmap (voicebots, agent assist, QA)
  • Workforce engagement & QM design
  • CRM / ticketing integration architecture
  • KPI frameworks tied to business outcomes
05 — Cybersecurity

A defensible posture — even when you don't have a 30-person SOC.

We help mid-market IT leaders build programs that meet the bar insurers, regulators, and boards are now setting. From MDR/XDR selection to tabletop exercises and compliance frameworks.

What you get

  • Security program maturity assessment (NIST CSF, CIS)
  • MDR / XDR / SIEM sourcing and rationalization
  • Zero-trust architecture roadmap
  • Incident response planning and tabletop exercises
  • Compliance support: SOC 2, HIPAA, PCI, CMMC
06 — Data Center Infrastructure

Plan for the next five years, not the last five.

Whether you're consolidating closets, refreshing a primary site, or designing a hybrid landing zone, we match your infrastructure strategy to your real workload trajectory — and to a realistic CapEx plan.

What you get

  • Colocation sourcing & contract benchmarking
  • Power, space, and cooling planning
  • Hybrid cloud landing zone design
  • Disaster recovery & business continuity
  • Hardware refresh and lifecycle roadmap
07 — Artificial Intelligence

AI strategy that starts with ROI — not demos.

We help IT and business leaders move past the hype cycle into operational AI. Discovery, use-case prioritization, model and platform selection, governance, and the rollout plan your security and legal teams will sign off on.

What you get

  • AI opportunity mapping tied to P&L impact
  • Platform selection (Microsoft Copilot, Google, Anthropic, OpenAI, vertical SaaS)
  • Data readiness assessment & remediation plan
  • AI governance: policy, risk, DLP, privacy
  • Change management and adoption enablement
Our Methodology

How a WingSpan engagement actually flows.

Same structure whether we're running a carrier sourcing event or a full-stack strategic roadmap. Predictable, documented, accountable.

Discover

Contracts, configs, inventories, org charts, and stakeholder interviews. We build the baseline no one on your team has had time to build.

Analyze

We pressure-test against our benchmark database and industry best practice. Every finding comes with a dollar figure, risk score, or both.

Deliver

A ranked roadmap, vendor shortlists, executable RFPs, and implementation oversight. We stay engaged until the scoreboard moves.

Free Assessment

Pick the service that's costing you the most sleep.

Tell us where the pain is. We'll spend 30 minutes with you and come back with a specific, scoped plan.

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